Simotel Call Center Solutions

Why should we use Call Center?

The number of operators in companies who are responsible to answer incoming call or making outgoing calls are directly related to the number of calls per day. This number could easily reach the border of thousands in just one day.

Hence it is essential to have a strong software to handle all of calls in an optimum way. Nasim Telecom software is something beyond than a platform and with all its features could surprise users.

24/7 supporting
Web service
Detailed reports
Complete documentation
Easy to develop
Synchronized connections
High security
Support high traffic calls
Sustainability
Easy adjustment

Enjoy unified solutions

We consider the manager consideration to have a synchronized and unified platform in the company therefore the web service which our customers need would be available for free and any third party software can easily sync with the call center software.

Probably you have experienced calling a company and the answering machine started to introduce the company and then asked you to dial a specific number to contact someone or a department. Interactive answering machines could organize calls in order to prevent high traffic of calls and contact which call to the related functionary.

One of the most important part of a call center soft switch is designing a scenario for call i.e. imagine someone calls, the answering machine answered the call and put the call through the sale department and the call is not answered by anyone then the system automatically transfers the call to the head of the sale department and if the call is not answered there too it will be transferred to the voice mail box.
Designing a chart like this in Nasim Telecom soft switch does not require a professional knowledge in programming all the procedure could managed by anyone who only knows how to work by computers which literally mean everyone in this century!

One of the other properties of a call center, is presenting analytical and technical reports in order to the managers could observe what is going on in the company completely. A powerful call center can provide a report about all failed and successful calls or the number of calls every operator answered or the average calls in a week or day therefor when they know the time and amount of call traffic and how the operators handled them they can plan a strategy to optimize the revenue i.e. all of this kind of reports could help managers to have a good vision of the whole company.

Nasim Telecom software uses your server as a PBX and can provide a lot of possibilities for you to have all central systems benefits and a lot more. For instance, you can have infinite extensions. In your dashboard you can observe ongoing events live. You can also have recorded calls to check the operator answering quality and even hear them live! This feature come in handy when an operator is new and you need to mention some point during the call without the costumer notice.

Every employee has some cost like insurance and salary and all human limitations but even think of a robot employer who can work 24/7? If you are interested to have this beneficial employer Nasim Telecom software can provide it to you. This operator can inform costumer about weather reports, account information, exams date or marks and any other information could be accessible through web service feature. Nasim Telecom has the ability to connect data bases like Access, SQL Server, Oracle.

Sometimes you need to inform all costumers about an important issue and it is not easy to call them one by one. In situations like this we can help you by offering a module than can call all costumers one by one to inform them and if a customer is busy at the time or unavailable the system will call them again later. You can have a complete report of this calls.

Iran

Made in Iran

Proudly made in Iran

Connecting with customres in just one platform

The most important advantages of Nasim Telecom software

As first Nasim Telecom product, call center has been used in many helpline centers, organizations, companies in which has unique solutions regarding to their need.

Use our call center in your own language

English

Persian

Arabic

Turkish

Nasim Telecom call center feature list

Monitor agents
Monitor extensions
Monitor active calls
Create and manage extension
Create and manage trunk
Create and manage queue
Bulk insert and edit of extensions ,trunks and queues
Login and Logout agent by phone or website or API
Supports most known audio formats (for example .wav , mp3,ogg , etc)
Create black list
Create white list
Support features code
Support voicemail
Export reports to excel file
Backup recorded files
Graphical and user friendly Dialplan editor
Integrated voice broadcasting & management call via dialplan editor

Implement VoIP application in Graphical components
o Incoming Route
o Outgoing route
o IVR
o Extension
o Queue
Configure Component’s option in editor
Create, delete, rename work sheet
Write code asterisk in dial plan editor (custom plan)
View an undo change in dial plan
Execute AGI in dial plan editor
API Components for access to third party
software’s (CRM, ERP, HIS & etc)
Management call in Auto Diler

 

System reports
Queue reports
Custom reports
Report of Polls
Functional report based on days and hour
Analytic reports based on days and hour
Functional report based on queue
Evaluate agents in queues
Blacklist report
SPIT report
Filter reports by talk or wait time
Incoming calls report
Outgoing calls report
Evaluate Incoming and outgoing calls
Repetitive calls report
Call Effective report (short, medium and long calls)
Compare Queues performance
Evaluate calls based on Pre-Code
Evaluate calls based on Incoming channels
Evaluate calls based on Outgoing channels
Reports based on users group

 

Send all event
Login and logout in queue
Pause and UnPause in queue
Receive sound file
Create and edit campaign

 

Create virtual trunk
Set capacity for virtual trunk
Set call rate for increase performance
Set schedule for all activity
Send call for all local extension
Send call on PSTN number
Create and management campaign
Schedule start and end time for campaign
Set audio file for campaign
Connect campaign to dialplan editor
Make poll for campaign in editor
Add contact and use phone book
Campaign Reports
Ability to stop or resume ongoing campaign
Ability to cancel ongoing campaign
Ability to resend campaign
Ability to edit campaign

Nasim Call Center introduction

Explanation of "dial plan editor"

Request demo and more information

For more information and demo request, fill out the face of the face our colleagues will contact you as soon as possible.